Micellar Frankincense Cleanser

Micellar water is a skincare product that contains tiny cleansing oil molecules suspended in soft water.
These micelles attract dirt, oil, and makeup, allowing for a quick, effective, and hydrating cleanse.

Our cleanser is formulated to remove waterproof makeup, leaving your skin thoroughly clean effectively.

Our Micellar Frankincense Cleanser has been carefully formulated to be gentle enough for all skin types, including those with sensitive skin and rosacea.
It effectively cleanses without irritating, making it a safe choice for everyone.

Yes, our Micellar Frankincense Cleanser is entirely alcohol-free.
We prioritize your skin's health and comfort by avoiding harsh ingredients like alcohol, which can dry out and irritate the skin.

No, you do not need to rinse your face after using our micellar water cleanser.
It's designed to cleanse and hydrate your skin without leaving any residue, allowing for a quick, effective cleaning process that fits seamlessly into your skincare routine.

Processing Times

Orders are processed within 1 to 3 business days. Once processed, your order will be shipped based on the shipping method selected at checkout.

Shipping Options

We offer the following shipping options within the USA:

• Economy Shipping (5–8 business days) – Free for all orders over $120.

• Standard Shipping (1–3 business days) – Available at an additional cost, calculated at checkout.

We partner with USPS and UPS to deliver your orders efficiently.

Shipping Notifications and Tracking

Once your order ships, you will receive an email with your tracking information so you can monitor your shipment’s progress.

Lost, Stolen, or Damaged Items

We recommend contacting us immediately if your order arrives damaged or is marked as delivered but cannot be located. Our policies for these situations are as follows:

• Lost Packages: We will work with you and the shipping carrier to locate your package. If deemed lost, we may offer a replacement or store credit at our discretion.

• Damaged Items: Please send us photos of the damaged items and packaging within 7 days of delivery. We will offer a replacement or refund based on the situation.

We want you to love your Sagrada Bio Skincare products.

Returns of unopened and unused products follow our standard policy below. 

Please note: original shipping costs are non-refundable and customers are responsible for return shipping, unless the item arrived damaged or we made an error.

Eligibility

To be eligible for a return under our standard policy:

• Items must be unused, unopened, and in their original packaging.
• Return requests must be made within 30 days of delivery.
• We cannot accept returns on items marked as non-returnable.

Return Process

Email us at returns@sagradabioskincare.com with your order number and reason for return. Once approved, we’ll provide instructions for your return.

Refunds

Once we receive and inspect your return, we’ll notify you by email of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 10 business days.

Damaged Items

If your order arrived damaged, please contact us within 7 days of delivery with photos and a description. We’ll send a replacement or issue a full refund.

Late or Missing Refunds

If your refund hasn’t appeared:

• Recheck your bank or credit card account.
• Contact your credit card company and/or bank, processing time may vary.
• Still need help? Email us at returns@sagradabioskincare.com.