Frequent Asked Questions
We understand you might have a few questions, and we’re here to help! Below are some of the most common questions we get asked, along with our answers. If you don’t find what you’re looking for, feel free to reach out to us directly—we’re always happy to assist!
Orders and Payments
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Additionally, you can pay using PayPal, Shop Pay, Apple Pay, and Google Pay for your convenience
Once your order is placed, you’ll receive a confirmation email with a tracking link. When your order ships, you’ll get another email with updated tracking information so you can follow your package's journey.
If you need to modify your order, please contact us within 12 HOURS of placing it. We’ll do our best to accommodate changes like address updates, item swaps, or cancellations before your order is processed.
Yes! Your security is our priority. Our store uses encrypted payment gateways and is PCI-compliant to ensure your payment details are processed securely. We do not store your credit card information on our servers.
If your payment doesn’t go through, please double-check your card details and billing address. If the issue persists, try using a different payment method or contact your bank to ensure there are no restrictions. Feel free to reach out to us for assistance.
Shipping and Delivery
We currently ship to United States of America If your location isn’t listed, feel free to contact us, and we’ll explore shipping options for you.
Orders are processed within 3 business and typically arrive within:
- Domestic orders: 3-7 business days
- Shipping times may vary based on your location and customs processing.
Shipping costs depend on your location and the size of your order. You can see the shipping cost at checkout before completing your purchase. We also offer free shipping on orders over $99
If your package hasn’t arrived within the estimated timeframe, please check your tracking information for updates. If it appears stuck or missing, contact us, and we’ll work with the courier to resolve the issue.
Returns and Exchanges
We accept returns on unused and unopened items within 30 days of delivery. Items must be in their original packaging and condition to qualify for a refund.
To start a return or exchange, please contact us at info@sagradabioskincare.com with your order number and details about the item you wish to return or exchange. We’ll guide you through the process.
Customers are responsible for return shipping costs unless the item arrived damaged or we made an error. If eligible, we’ll provide a prepaid return label for your convenience.
Yes, we offer exchanges for eligible items. If you’d like to exchange an item for a different size, color, or product, let us know, and we’ll assist you in completing the exchange process.
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The refund will be credited to your original payment method, and you’ll receive a confirmation email.
- What is the Try Before You Buy program?Our Try Before You Buy program lets you experience select products at home before committing. Pay just 10% upfront, try them for 11 days, and only pay for what you keep.
- Which products are eligible for Try Before You Buy?
Our Gold Day Serum, Bakuchiol Night Serum, Micellar Frankincense Cleanser, Cardamom Silver Cleanser, and Copper Vetiver Face Mist are all available through the TryOn program. - How do I return a product from a TryOn order?
If you’re not completely satisfied, email returns@sagradabioskincare.com within 11 days of delivery. We’ll help you deactivate the trial and begin the return process. - Will I be charged the full amount upfront?
No. You’ll pay just 10% when you place your order. The remaining balance is charged only if you decide to keep the product after the 11-day trial period. - What happens if I don’t return the product in time?
If we don’t hear from you within the 11-day trial period, you’ll be charged the remaining balance for the full product price.
Sustainability and Ethics
We prioritize sustainability by using eco-friendly packaging, sourcing responsibly, and minimizing waste in our production process. Our goal is to reduce our environmental impact while delivering high-quality products.
Yes, all of our products are 100% cruelty-free. We never test on animals and partner only with suppliers who adhere to ethical standards.
Absolutely! Our packaging is made from recyclable, biodegradable, or compostable materials whenever possible. We’re committed to reducing plastic waste and making sustainable choices.
We carefully vet our suppliers to ensure they follow fair labor practices and ethical sourcing standards. This includes fair wages, safe working conditions, and sustainable material sourcing.
You can contribute by reusing or recycling our packaging, choosing standard shipping to reduce carbon emissions, and supporting brands that prioritize ethical and sustainable practices—like ours!
Customer Support
You can reach us by email at info@sagradabioskincare.com , filling out the form in our contact us section or give us a call at 805-423-8959
Our customer support team is available from Monday to Friday, 9 AM to 5 PM Mountain Time ]. We aim to respond to all inquiries within 24 hours.
We typically respond to customer inquiries within 24-48 hours. During busy periods, it might take a little longer, but we’ll get back to you as soon as possible.
Yes! If you need assistance updating your order, tracking your shipment, or resolving an issue, please contact us as soon as possible. We’ll do our best to help.
We’re committed to providing the best possible service. If you’re not satisfied with your experience, please let us know, and we’ll do everything we can to resolve the issue to your satisfaction.
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