Refund policy

We want you to feel good about what you choose for your skin. If you try a full-size Sagrada BioSkincare product and it does not feel right for you, contact us within 30 days of delivery. We will be happy to offer a refund of the product’s purchase price.

To request a refund, email returns@sagradabioskincare.com with your order number, the product name, and a brief explanation of your experience. This information helps us understand how our formulas perform across different skin types.

Our 30-day guarantee applies to:

• Full-size products purchased directly from Sagrada BioSkincare

• First-time purchases of the product

• Products used only as directed and containing at least 50% of the original formula

• One refund per product, per customer

Original shipping charges and return-shipping costs are not refundable. Purchases made through a retailer or marketplace must be returned through the original place of purchase and are subject to that retailer’s policies.

Gift cards, discovery sets, samples, promotional gifts, and products marked final sale are not eligible for the money-back guarantee.

We reserve the right to limit or decline refunds when we identify excessive returns, repeated claims, misuse of the policy, or suspected fraudulent activity.

Return Policy

Unopened Products

Unopened, unused, and undamaged products purchased directly from Sagrada BioSkincare may be returned within 30 days of delivery.

Products must be returned in their original packaging and in resalable condition. To begin a return, email returns@sagradabioskincare.com with your order number and the item you would like to return. Please wait for return instructions before sending your package.

Unless the return is due to an error by Sagrada BioSkincare, customers are responsible for return-shipping costs. We strongly recommend using a trackable shipping service, as we cannot issue refunds for packages that are lost in transit.

Opened Products

For hygiene and product-safety reasons, opened or used skincare products cannot be returned through our standard return process. An opened full-size product may qualify under our 30-Day Money-Back Guarantee described above.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within seven days of delivery. Include your order number and clear photographs of the product, packaging, and shipping label.

Once reviewed, we will arrange an appropriate replacement or refund at no additional cost to you.

Nonreturnable Items

The following items are not eligible for return:

• Gift cards

• Discovery sets and samples

• Complimentary or promotional products

• Products marked final sale

• Products purchased from another retailer or marketplace

• Products returned more than 30 days after delivery

• Items that are empty, substantially used, altered, or damaged after delivery

Refunds

Once an eligible return is received and inspected, we will notify you of its approval status. Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider. Original shipping charges are nonrefundable unless the order was incorrect, damaged, or defective because of an error by Sagrada BioSkincare.

Exchanges

We do not currently offer direct exchanges. If you would like a different product, please return the eligible item and place a new order.

Contact Us

For return or refund assistance, contact:

returns@sagradabioskincare.com

Please include your order number in all correspondence so we can assist you promptly.